If you have a complaint or concern about the service you have received from the doctors or any of the staff working in the Practice, please let us know. We operate a Practice Complaints Procedure as part of an NHS system for dealing with complaints. Our complaints procedure meets the national criteria.
How to complain
We hope most problems can be sorted our easily and quickly, often at the time they arise and with the person concerned. If your problem cannot be sorted out in this way and you wish to make a complaint, we would like you to let us know as soon as possible-ideally, within a matter of days - because this will enable us to establish what happened more easily. If it is not possible to do that, please let us have the details if your complaint:
- Within 6 months of the incident that caused the problem; or
- Within 6 months of discovering that you have a problem provided that it is, within 12 months of the incident. You can do this by telephoning or in writing.
- Complaints should be addressed to Mrs Wendy Brady, Practice Manager or any of the doctors. If you need to speak to the Practice Manager her Tel No. is 01205 359309. She will explain the complaints procedure and make sure your concerns are dealt with promptly.